This is a shocking experience with Hyundai service that reveals how some criminals in the name of mechanics are looting customers at the service center and are earning a very bad reputation for a company like Hyundai.
I left my car Hyundai i10 Sports at Mandona Hyundai, North Lakhimpur, Assam on 21st April, 2015 for replacement of front bumper and denting and painting of LHS fender. The car was was received after service in the evening on 24th April, 2015. I discovered that the newly painted portions of the car do not match the original paint of the car which is ice silver. When told about the same the service manager agreed to repaint those portions free of cost on some other day later. But to my utter surprise it was discovered that someone in the service center has stolen my original LHS headlamp assembly and replaced the same with a faulty one. This was confirmed as my original assembly had some marks for identification which were missing and adjuster of the replacement assembly was faulty. Moreover, I fitted my headlamps with Philips Extreme Vision bulbs. But that LHS EV bulb was missing and was replaced with a cheaper one by the name Halonix which comes as stock. When the matter was brought to the notice of the service manager, he refused to acknowledge the same. The person in-charge of service denied being involved in any such mischievous activity. Now, I am deeply aggrieved at such immoral practice on the part of Mandona Hyundai service.
Now I have already lodged a complaint with Hyundai Motors India customer care seeking quick redressal of the matter. Let us see what happens.