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Ganesh Kumar

Low mileage from my Ritz

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Hi all
I am owning Ritz Zxi which I bought in 2014. I am having an issue related to mileage from quite sometime. I am getting mileage around 11 - 12km per litre. On highways it is around 15km per litre. 
I have mentioned this issue when giving the vehicle for service. There was no change after the service. 
I suppose, the mileage should be around 14kmpl. Is my expectation right? What should be the possible causes for mileage? Is it possible that it is not service properly?

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