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ankit57@gmail.com

VW Polo - Car locked from inside with ignition ON

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I bought VW polo 3 years back and since then I have been complaining about the driver side window getting stuck sometimes when I drive on highway. Its a very major security threat as the window gets jammed and this could happen at some critical moment. Although it used to give me a pain only when I had to give toll money and the window wont go down. Till date, the issue has not even been identified by VW noida people where they always say "Sir, it hasnt occured in front of us". I dont think this is supposed to occur when I want but very randomly.

Anyways defeating this problem cam another problem that tore my trust and confidence on the car when yesterday, after reaching my home, I opened the car with ignition ON, and went to open the gate of my home and came back see that the car is locked from inside. This car doesnt have any central locking mechanism and can be locked only from inside. Another thing, I dont think there is any car in the world that would get locked from inside with ignition ON. To the agony the VW support asked me to break the window as the only solution. I told them that I am not a professional and thus might end up breaking some other parts of the gate while breaking the glass and thus would require some professional help. They clearly said no to that. I had to then call some other roadside assistance who helped me break the glass and get the car open.

The problem is not only faulty parts in the car but also the risk involved. I tried talking about this to the VW care but looking at the response I got, I would like to bring this to notice of higher officials who can help me get this issue rectified. In case this is a generic issue in VW polo then they should recall the cars and get the issue fixed.

Viewers of this site and VW lovers (including me), please be notified of this concern as this might happen to you as well. PLEASE DO NOT LEAVE YOUR CHILD IN THE CAR ASSUMING THAT THE CAR WOULD NOT GET LOCKED AUTOMATICALLY.

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as i have always belived that vw cars are real shit and absolutely not made to perform in india, and all thanks to our government policies that take soo many years to solve a little problem or case in a consumer court...

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Its sad to hear the incident but honestly, I am not surprised. I have heard similar stories of VW and their cousin brand Skoda not treating their customers the way they should be treated. One of my friend's 5 month old Vento's aircon compressor gave way and it took VW almost a month to source and replace the part. Thankfully he had another car to fall back on otherwise it would have been a real pain. For these simple reasons, I never recommend a VW or a Skoda product to anyone. Their so called 'Tank like Build Quality' is nothing but a hoax and a marketing gimmick to fool people. Their after sales is much below average, be it the cost of service and spares or their focus on improving overall customer experience. Even their sales staff lacks basic skills on how to make a prospect feel special. They should learn from Honda and Toyota on how to make truly reliable cars; something that a customer can buy with eyes closed, a brand which would ensure that their complaints and grievances would be addressed to their satisfaction, a product which would give them enjoyable companionship for years to come.

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