coolboy007

Intermediate License
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Everything posted by coolboy007

  1. asethi' date=' Yups, some quality issues are there which needs to be ironed out, in my case it was only my bad luck that a fuse went loose which is almost impossible as they are damn tight and can be pulled out by only a plier. Still FIAT should make QC more stringent. Newer lots of Linea have way better plastics and no chrome strips falling off. Thanks CB, it was a small issue but had big effects, was ironed out nicely.
  2. Yeah' date=' ALL IZ WELL!!!! It was a minor problem and they rectified it and brought smile to my face and thats what matters, i got my car allright and i dont care about anything now. Thanks BornFree, yeah KUDOS to Fiat for solving the issue so professionaly and smoothly. It has really improved my confidence in this company, am assured that now if any issue crops up, FIAT will go out of the way to help me in every way they can. Why do you think FIAT has illtrained its mechanics when everyone feels the other way, let me make some things clear to you: 1. Acc to JV between TATA and FIAT, FIAT only plays the role of a manufacturer and TATA takes complete care of service support and its TATA which isnt doing its job properly. 2.Which other company would perform a real time diagnosis at its plant? Which CEO has time to reply to a normal customer's complaints personally? This job has boosted my confidence in FIAT to great heights, the enthusiasm with which whole FIAT top brass intervened deserves applauds. The SA also told me that the issue wasnt so easy to find, the ECU examiner was showing CANBUS failure and there are 3 CANBUS in Linea and it would have taken them atleast 2 days to check the whole wiring and setting of 3 CANBUS. FIAT technical team called the TASS and told them to check FUSE box and voila that was it, poor guy removed tons of fuses from everywhere and put them back and same thing for wires. I had asked Hyundai S.Vidya guys to call me when they get the washer motor as the one in my Santro had blown off, i got no response. I mailed to Hyundai and got no response which is irritating, i learnt that Hyundai now forwards all mails to dealer and closes complaints but thats OT now. For Scorpio- Mahindra never contacts but mechanics do find the faults and rectify. I have 3 cars and the service i get from FIAT is best of the lot, the other two being Hyundai and Mahindra.
  3. [issue resolved, ECU not at fault- wrong info by car system I reached TECHNO AUTO workshop at 12:55 PM and was greeted with a sad news that its lunch time and i have to wait for half an hour for SA to come. They told me to wait upstairs in customer lounge but i didnt go up as no job card was made till that time and if anything happens to my Linea, i cant blame them SA came at 1:25 and noted down all my concerns and took the car to service bay, things were moving slowly till now. I was seated in a room just opposite to service bay where i could see my car. It was 2:00 PM and my car wasnt even touched, all this after some top level complaints to FIAT. I went in and stormed the place, asked SA "You wanna work on this car or i take my car back and report FIAT about it"? Immediately 1 helpful sardarji came, he instructed mechanics to connect ECU examiner (Marelli examiner), after connecting the error code shown was: NBC node failure- status not present: check for faulty wires, connections fuses and blah blah I could sense the tension on faces of TASS guys as they were clueless about it, one by one they started leaving my car and i was left with just 1 guy scratching his head to wits. I called Mr. Anand at FIAT factory and told him about the situation and told him to ask his technical team to get in touch with TASS. How did issue get resolved Immediately after my call, TASS woke up line anything. 2 managers ran towards my car, 6 mechanics started working on my car alone leaving every other car. FIAT was live on phone instructing them about the problems and how to solve it, something inside FUSE box was loose and it had triggered a full failure of elec system which neither RAMA nor Techno was able to diagnose first. I was told that FIAT replicated same problem on a Linea at factory and then gave the diagnosis to TASS people. Everything was happening real time- live.[/] They took every fuse and wire out and reconnected everything and then everything started working like before. LINEA has an inbuild error check system and the "CANCHECK" it said on AUDIO SYSTEM was to check CANBUS system which consists of fuse box. Was given a complementary car wash and they did a very nice job n it This TASS had a 3 step washing process : 1. Cleaning inside with vaccumm and compressed air, taking every mat and things out and clearing them of dirst. 2. Pressure washing the whole car with soap solutions every spot. 3. Air dried the whole car- very few guys do it and its very important so that the car doesnt catch rust. Car was handed to me at 5:00 PM Total time taken = 4 hours with washing which is too good than i expected. Finally they could solve me issues, albeit after a few calls but am a happy man now. Wonder how do guys who dont have access to top guys in FIAT get there work dont at TASS. First thing i did after reaching is to update you guys, thanks for the help. My Linea is fit n fine now.
  4. Got a immediate call back from FIAT India Withing 5 minutes of sending my mail to Mr. Rajeev, i got a call from Pune, India from Mr. Anand and he told me that Mr. Rajeev called him and told him to see my case and do the necessary work needed. He gave me reassurance that my complaint now has been put on HIGH priority and told me that Noth region manager would see my case and he himself would personally supervise the entire process till that fault is found and rectified. He told me not to worry, he will provide a loaner car if needed till the time my Linea comes back to life and if any spare part is required which isnt in stock, he will make sure its despatched out of the factory ASAP. FIAT is good on its part when it comes to customer service, its the attitude of TATA like govt offices. Will head to TASS tomorrow and update you guys, what happens. For now, atleast some relief to my mind and a +1 to Fiat.
  5. Mail to FIAT sent: Dear Mr Rajeev Kapoor, This is a sad, dejected and now almost frustrated to wits customer who is writing this mail to you so that you know the plight of a common man who bought a FIAT product with his hard earned money and future owners of Linea dont face so many troubles and issues which am facing. Till now i was dealing with small niggles in my car which shouldnt be there in a C seg car like: 1. Chrome peeling off 2. Seat going down- rectified by new assembly and now it creaks like a 10 year old car 3. Arm rest creaking from the day bought the car - service centre says that its the same in other Lineas too. What happened yesterday has really shaken my confidence on this car, if niggles werent enough yesterday morning the complete electronics and safety system of my Linea failed and now its running with: 1. Instrument console totally dead 2. Audio system dead 3. Blu n me dead 4. ALL SAFETY FEATURES DISABLED Worried by all this i took the car immediately to Rama motors, Okhla where they were uninterested in solving my issues, fiddled for a few minutes and told me to just leave the car there and go, they didnt even connect ECU computer which shows error codes or care to ask me for a loaner car, all this after Fiat RSA had handed over my case to them. With my home 40-50 kms away and car running like before i took it back home and will now take it to Tata service centre. I sent a mail yesterday to FIAT telling that "yellow light was blinking below fuel meter which suggests system failure" but no one cared to call me or send me any info about it. I am following this issue on AUTOCAR INDIA FORUMS and will see how long does FIAT take to rectify this one of a kind issue faced by me. With the prelim info, it seems that the ECU of my Linea has failed and all these issues in a car which is not even a year old and it has done less than 10000 kms. Am emailing to you as a last resort, i know you are a busy man and have other things to do that read customer complaints but the truth is that neither the people under you are willing to work nor the service stations are "capable" of solving issues in Fiat cars. Until and unless FIAT appoints atleast 2 factory trained mechanics at each service centre, we new FIAT owners would continue to have a sad ownership experience and its customer reviews which matter. FIAT has helped me out earlier but the commitment levels are falling day by day. CAR WILL BE HANDED OVER TO TECHNO AUTO, Dwaka, New Delhi, i hope that FIAT helps the mechanics there in every way needed. Regards Sudershan Sharma 91-9818530xxx Car details REGN NO: DL 9C Q 7151 Chasis no: MCA1107160900236xxxx Car name and model: Fiat Linea petrol Emotion pack Dealer: Techno Auto, New delhi
  6. Service experience has been sort of okay for me till now but now is a test of nerves for Fiat, this is a issue which no one has faced till now and lets see how they troubleshoot. Am shooting a mail to Mr. Rajeev Kapoor today and would request his help to get this mess sorted out.
  7. Sorry guys couldnt go to TASS today, the invigilator came late and i was stuck till 2PM in school premises, car is there in its parking half dead and till now i got no call from TASS or FIAT regarding the mail i send yest. Will shoot a mail to Rajeev Kapoor tomorrow alongwith link of this ACI thread. Car will be taken to Techno Auto, Dwarka tomorrow ASAP. Our salesman(thanks bro) will accompany my dad and get the work done on priority, the results which come after connecting to ECU scanner will be analysed later. I would try to be at the TASS but my presence there isnt assured as have some important work to do. Dont know what the issue is' date=' Rama motors was uninterested in solving my problems and just told me to leave the car and go in a very casual way which i didnt do, will give the car to a TASS near my home. Well for my Linea i guess some other system has failed because if the main ECU had failed then the car couldnt have been the same it was when it was first started when everything was alright. Even now it runs smooth as it was before, something related to electronic system has failed badly. I dont want any loaner car, we can drive the Scorpio/Santro till the fault gets rectified. If it had been just a "INSTRUMENT CONSOLE FAILURE" then Blu n Me and audio system should have worked. At present all safety features of my car are disabled including Airbags. You can say that car has shifted to limp back home mode (as mentioned in Scorpio owner manual ) Linea is covered under 4 year/1' date='50,000 kms warranty so ECU if failed will be replaced under warranty but it will take 10-15 days atleast is what info i got. Had it been a problem with INST console why would ABS, Airbags, Audio system(connected to immobiliser) and Blu n Me fail. Some particular part managing these system has failed or malfunctioning as the yellow blinking light suggests "System failure".
  8. Warning Indications Brake fluid low light is permanently ON- book says brake fluid is low, i checked its all correct. Low fuel indicator is blinking - book says should remain constant when fuel is low or blink if there is a system failure which brings me to the conclusion that one of the MAIN ECU (i read Linea carries 8) is having a problem, in my case the light is continously blinking. EDIT: Just talked with my salesman who handed me my Linea (he is a damn informative guy and he said that all my things point that the ECU of my Linea has blown) He said procuring new ECU may take 15-20 days , blown ECU cases happen once in 50000 cars maybe and mine is one of them sadly, he reassured me that the new ECU if needed will come pre configured from factory to match with my car's immobiliser code and other things. Going to get the car checked through TECH 2 Scanner tomorrow at TASS, lets see what happens. I have no after market add ons, not even exterior leave alone anything with electricals MODS: Posted this query here again since i want info on how to deal with it and what steps to case in case my ECU is really damaged.
  9. Today dad wanted to to take Scorpio but i wanted it so i told him to take the Linea instead. I got a call from dad in afternoon while he was still on his way and believe me he was very baffled with what was happening with the car, after a traffic light: 1. The whole instrument console stopped working 2. Everything from speedometer to temp gauge to RPM meter went dud and 2 warning lights on console kept blinking (one handbrake one and other just below fuel gauge which never blinks but always stays constant if fuel is low) 3. The audio system stopped working and showed "Channel search" and even Blu N Me isnt working now. 4. When key is switched to OFF, car beeps and show "Airbag failure". Now i was confused like hell, first i thought maybe ECU has blown but dad confirmed that car was running absolutely fine as before so that means ECU is intact (car cant run properly without fuel maps). Told him to pull over and he did as i suggested. Issue not resolved Rama motors, Okhla wasnt able to solve this and told us to leave car then n there, as home was still a good 40-50 kms away we took the car back and car will be now handed over to ABS motors, gurgaon. The issue is much bigger than a mere blown off fuse, TASS checked every fuse but found everything intact which means problem is somewhere else. Keeping my fingers crossed, hope these TASS people are able to troubleshoot and solve my issue, have less hopes though because these guys are mostly clueless about Fiat cars.
  10. Brake fluid low light is permanently ON- book says brake fluid is low, i checked its all correct. Low fuel indicator is blinking - book says should remain constant when fuel is low or blink if there is a system failure which brings me to the conclusion that one of the MAIN ECU (i read Linea carries 8) is having a problem. EDIT: Just talked with my salesman who handed me my Linea (he is a and he said that all my things point that the ECU of my Linea has blown. He said procuring new ECU may take 15-20 days , blown ECU cases happen once in 50000 cars maybe and mine is one of them sadly.coolboy0072010-02-03 15:38:29
  11. Sad news guys Rama motors, Okhla wasnt able to solve this and car will be now handed over to ABS motors, gurgaon. The issue is much bigger than a mere blown off fuse, TASS checked every fuse but found everything intact which means problem is somewhere else. Keeping my fingers crossed, hope these TASS people are able to troubleshoot and solve my issue, have less hopes though
  12. My Fiat Linea went all blank Today dad wanted to to take Scorpio but i wanted it so i told him to take the Linea instead. I got a call from dad 2 hours back while he was still on his way and believe me he was very baffled with what was happening with the car, after a traffic light: 1. The whole instrument console stopped working 2. Everything from speedometer to temp gauge to RPM meter went dud and 2 warning lights on console kept blinking which dad wasnt able to intrepret as he wasnt carrying the owner's manual. 3. The audio system stopped working and showed "Channel search" Now i was confused like hell, first i thought maybe ECU has blown but dad confirmed that car was running absolutely fine as before so that means ECU is intact (car cant run properly without fuel maps). Told him to pull over and he did as i suggested. Now i have heard a lot of good things about Fiat First roadside assistance and immediately called them for reaching on the spot ASAP, he took my dad's number and immediately called him back and assured him of a quick assistance. With a 3 way conf with Rama motors, dad and Fiat first then came to conclusion that 1 MAJOR fuse of our car is blown, he told us that its safe to drive the car and i should bring in to Rama where they will replace the part and check everything again. Thumbs up to FIAT FIRST roadside assistance, never expected such a good response and believe me had i contacted TASS directly they wouldnt have cared for me+ 300-400 for towing charges. Will update as to how Rama does the job now, 1st issue in my car and my Linea was almost stranded today, dont know what blew the fuse.coolboy0072010-02-03 09:25:28
  13. I felt a little bad for hitting that guy but couldnt stop it' date=' mistakes do happen, had he hit me on a curve or road i wouldnt have mind but why the hell should one jump a traffic light just to reach home 1 min early by endangering everyones lives. Everytime i see chipped off paint in that area, it really pains my heart.
  14. @ tarun, Thanks for those words man. The cyclists and pedestrians should be challaned for jumping lights and crossing the roads dangerously respectively. Its India, the mistake is always of the guy who has an expensive vehicle compared to other involved in the crash. The kind of roads we have in Delhi, theres hardly any space where i can test top end of my bike which is around 145 comfortable, leave alone a Ninja which has 160-170, the thing is it oozes quality and is also a good price for what it offers. Will buy a Ninja when i get a job, for time 220 will suffice, lemme learn advanced riding skills then i will upgrade.
  15. DD, The first thing i did when i stood up and knew i was fine i saw my bike sideways lying on road. Eyes moist at same time, i went and slapped the cyclist hard on why was he jumping the light. Have to get replaced: 1. Right side crash guard- making noise as its bent 2. Right upper fairing repaint 3. Area near front tyre repaint. Thank god the silence (Rs4000) and the PROJECTOR headlights( 2500-3000) are safe else it would have been a big blow on my pocket.
  16. Am in tears writing this because today my 220 fell bam on the road for no mistake of mine and scratched my bike alongwith dampening my spirit and getting a 1500 kms old bike involved in an accident. I was waiting on a red light patiently for it to turn green in the leftmost lane with a white Safari right of me. As the lights turned green i went through 1st and 2nd gear (i wasnt first one at the crossing) and was on a speed of 25 kmph when the Safari made screeching noise and right next i see a cyclist face to face with me jumping the red light , i jammed the disc brake and the loud BAM and i knew all was over. I got up- thanks to my good lid and knuckled gloves and knew i wasnt hurt in any way but when i see my 220 lying right side on road i threw the gloves in frustration and immediately picked it up. The cyclist knew it was his mistake and quietly sat on the footpath, within a min i went and slapped him twice on his face, asked him why the hell was he jumping light, hurled abuses but it was no use, he kept numb. Luckily the traffic policeman had witnessed everything and told me "Beta, you go, these are ******* and you are wasting your time, he gave a nice lecture to that guy. I thumbed the starter, at 4th crank bike came to life, brought it home. Damages: At 3K RPM, bike is making a strange sound like the fairing does, seems some body part is touching the engine which i will inspect in the morning. biggest issue and am evry afraid. Hope theres no damage to chasis or engine. Area near the front wheel scratched Right crash guard took all beating and is totally shredded, thanks Bajaj. The front brake lever came out of the rubber housing, i put it back and right side fairing is a bit scratched If i had made a mistake, overspeeding or leaning a bit or cutting though cars i wouldnt have been so sad but another guy jumping light, thats all i cant write anything. Am emotionally attached to my bike and papmper it like a kid, have exams from Mon, cant even visit Kirti Nagar PBK for now.......... My family is saying silly kid, it wasnt your mistake, why you crying but some things are there which you cant control, all i can say, luck wasnt my side today.CYRUS432010-01-29 19:11:32
  17. @ dre@ms As a Linea owner and who will complete 8K kms by next week, be rest assured that you will get accustomed to the long clutch ply even before the first service at 3000 kms. Its just a matter of adjusting, i agree that the clutch of Petrol Linea is harder than other petrol cars but am sure its a heavy duty clutch as we have warranty on clutch plates too as i read in Warranty booklet albeit with some terms and conditions. Dont think any other company offers warranty on clutch. You will master the art of leaving clutch and simultaneously pressing right amount of throttle to get good pickup and not any jerks.
  18. Is it Ashwin from Tbhp? Concorde is the worst service centre i have ever heard of or seen their service support. My Linea was FEB manufactured and it needed CSS replacement, VahanPujari's Linea is March mfr and when i talked to him he said his car is also in CSS replacement list. Talk to VST motor and ask them, most prolly your Linea is also in CSS change list. This is an improvement part from FIAT and they are changing it to make clutch lighter and believe me gearbox characteristics have changed a lot.
  19. Cartoos, Anytime Sirji . You can get it changed anytime, they did the work in flat 1.5 hours or so. Also this time they were trained in changing CSS unlike seat assembly change.
  20. Clutch Slave Cylinder changed I came to know from a friend and online forums that FIAT is changing clutch slave cylinder, herein referred to as CSS in all Linea and Puntos from original batches. This was a redesigned part which costs 2500 Rs and it helped in making gearshifts smoother+ Fiat had some doubts over its reliability. Talked to ABS motor work mgr yest and went in with my friend (again a 1.4 Linea) and entered SVC around 10:30 AM, he estimated deliery time 3:30 which was damn too much. I asked Mr Ashok Malik (work mgr) to hurry and he immediately deployed a mechanic for the job. By 12 job was done and car was taken for a TD, he said to get the gate pass made but i waited for my friend who had some issues with rattle and squeaks. By 1:30 i exited after getting work done, they said they will "Wash" the car but i said let it be, am in a hurry. My ASC always offers a free wash whenever i go there 1. The clutch feels a tad smoother than before and my stalling problem as minimised a lot. 2. The gearbox now feels slick and not notchy, the gears go in and slot nicely with a lot of feedback. The ASC charged me 75 for Brake Fluid which others arent charging. Some brake fluid is drained when removing CSS. All in all, again a good experience at TASS- 9/10. My Linea is now even more smoother.
  21. The TSI Laura is one gem of a car and lightning quick with very refined engine. Small dab of acceleration and wow.... feeling. Had a TD and even at 120, the car accelerated crazily to 170-180. TDI will have a better resale as its a long proven engine. I have read that TSI engines of Laura that too the high compression 1.8 is very sensitive to petrol quality. 1 fill from a unknown pump could put you into trouble. FE you can expect around 8-10 kmpl thats it. The more you use the turbo spool, more fuel you waste but TSI turbo kick is addictive. The diesel Skodas are proven vehicles, old Laura has had its share of troubles with electricals and all but you cant expect more resale for a TSI than a TDI. 1.9 TDI gives very muted accl compared to 1.8 TSI. The TDI are noisy too coolboy0072009-11-30 16:30:35