Sajid

Learner License
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Everything posted by Sajid

  1. @speed : unfortunately they are the only dealers here in Kerala..but i guess it is the same across dealers @ Durango Dude : well..its not a question of affordability..thankfully we can afford it...its just that BMW and Audi, which are in the same league are far better in terms of customer care and cheaper in terms of service...you get a feeling that you are being cheated by these guys...we wouldn't have had that had we gone for a BMW or an Audi...
  2. Bad experience with Mercedes Benz My uncle owns one Mercedes Benz C-Class C220 CDI, tenorite grey. I want to share some bad experiences we had with the Mercedes Benz customer service. 1) There is no concept of free service or warranty for Mercedes Benz and the service charges are exorbitant compared to other cars in this segment. My uncle was told that the service charge would be only about 10,000. Well, when it came to the first service, they charged about 30,000 .Frankly speaking they themeselves did not know how they arrived at the figure. They put the figure and say that is the price. We had no option but pay. On the other hand I believe that BMW or Audi has a 3-year free service scheme or something of that sort. We came to know of all this from a family friend who bought a BMW at the same time that we bought the Merc. 2) For an accident repair of the front bumper and grill, they charged a sum of Rs. 1,45,000....very highly priced by any standards.!!! 3. The spare parts are hardly available even if we are ready to pay the exorbitant charges they put. The car has to be kept in the shed for weeks because of unavailability of spare parts. Even the dealers do not know when the spare parts will arrive and they make you run after the parts for a long time. 4) There is no response from them even if you drop a mail. Very irresponsible behaviour from a company that claims to be the best. Think twice before you buy one... Sajid For any queries or verification of the facts you may contact my uncle : Dr. V.K Abdul Azeez (drabdulazeezvk@gmail.com)
  3. Well...I would strongly advise your friend not to go for the Mercedes C-Class. My uncle owns one C220 CDI- tenorite grey. 1) There is no concept of free service for Mercedes Benz. My uncle was old that the service charge would be only about 10,000. Well, when it came to the actual service, they charged 30,000. Frankly speaking they themeselves did not know how they arrived at the figure. They put the figure and say that is the price. We had no option but pay. On the other hand I believe that BMW or Audi has a 3-year free service scheme or something of that sort. We came to know of all this from a family friend who bought a BMW at the same time that we bought the Merc. 2. The spare parts are hardly available even if we are ready to pay the exorbitant charges they put. The car has to be kept in the shed for weeks because of unavailability of spare parts. Even the dealers do not know when the spare parts will arrive and they make you run after the parts for a long time. Well, these are the practical difficulties of owning a Mercedes Benz. I would suggest you to consider these things while buying this one. Sajid
  4. Sajid

    Hi

    Hi all, I am Sajid. I wanted to post my grievances with Mercedes Benz India and caution any of those going for the Merc