I bought a Ford Fiesta ZXI Disel model from Chennai Ford 4 months back.
During the initial drive we found that the Rear Doors were giving a rattling noise when we drive on the highway. When we complained this to Chennai Ford they didnt respond well and I called for Ford and their Engineer told that the Door alignment was not proper and it was a manufacturing issue. They Fixed the issue.
Just a month later, while we were driving to office, the Steering rod that connects to the right wheel for cut but the thread joint and we escaped a major accident.
During the 1st service, we had also complained about other minor problem wrt the wiper, mirrors, headlights, door beadings etc.
I am shocked and dissapointed by the quality and safety that Ford had delivered to me and also had put my entire family in a very dangerous situation.Couldnt imgine had it happened on a highway.
This has caused a severe mental agony to my family.The response from Chennai Ford is irritating and Ford is not willing to take any responsibility.
I called up ford and they just blindly say that once you purchased the vehicle its all my problem and Ford is not responsible for that. I feel cheated and dissappointed.
I feel all my 8.5 lac rupees (not even a single ruppee i gave then was a fake currency or a useless currency ) that I paid out of my hard work is og waste and I feel terrible cheated.
They sold me a car full of defects and now they are not providing me any help or assistance.
Kindly let me know what I must do. I want Ford to recall my car back and provide value for my money.