cool_msm

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  1. hey guys has anyone bought / is it advisable to buy a extended warranty prog. , i have a VW POLO petrol , they are charging rs 7200 / - for 2 yrs ! need to know what is covered and what not and hidden conditions apply thing ??? in just 2500 km , i already notice some lines in my disc brakes where as my driving is quite decent last 15 yrs : (( how can i add pic from my laptop , pic regarding extended warranty prog. of VW POLO !!!
  2. POLO mint with a hole .... VW POLO hole in ur purse ; ))) Nowadays see many POLO with no VW logo ..... so tried to find out how much does it cost to the owners .... and it is a whopping Rs 1600 / - , Gosh how much they will charge for the other spare parts then !
  3. POLO mint with a hole .... VW POLO hole in ur purse ; ))) Nowadays see many POLO with no VW logo ..... so tried to find out how much does it cost to the owners .... and it is a whopping Rs 1600 / - , Gosh how much they will charge for the other spare parts then !!!!
  4. @ SAKSHI Congrats on ur good decision , U hv saved urself from lots of harassment and tons of money , i was been charged rs 2500 for the cancellation of polo , and was asured payment in 4-5 days , which eventually after a lot of follow ups showroom took 22 days for the repayment ... !!! as per different car portals and mag n threads Fiesta hatch and Swift 2011 both are expected to start booking by march ... Fiesta hatch looks good !!!
  5. dear abhpom4u , my heart felt support for u for all that messed up things going around U ,u are running to pillar to post to get ur own car back , ur gonna meet lots of Mr X and Mr Y !!! now i really feel i was Heavenly blessed that i was smart enough to understand the things this VW people are gonna create and at the right time I CANCELLED my booking for the polo .... after all this things even i went through and reading so many complaints and threads ........ wake up guys who have not taken the delivery yet ....... CANCELL UR POLO BOOKINGS ...... before its too late !!!!
  6. thanks all for all ur views n comments , but i guess u all are only discussing the accesories part , as i told earlier too i have come across many polo owners who were not even been informed anything about warranty lapse issue by the showroom , which they will receive the shock later on ! secondly call up the company customer care , U will be informed ANYTHING WHATSSOEVER electric u addionately fit outside the showroom / workshop ur WARRANTY IS VOID .... this is the no of their supervisor head u can speak too who replied me the same MR ALTAF 9004343279 . MAINLY the spare parts UNDERPRICED price list provided to me by the showroom and their own workshop says a ACTUAL prices has a shocking differnce .... call ur workshops to know more !!! they took .... 20 DAYS to refund my cheque ... U can imagine the time they will take to repair ur car n deliver it U with the exorbitant bill !!!!
  7. Dear Sir / Madam , Myself Manish , from mumbai , as most car enthusiast , i am also follower of ur episodes / articles from a long time . i humbly request u industry experts to go through this e -mail and help in changing things going around, hope so this will change ur review for the company. like most of the confused customers which hatchback to buy , i referred to ur articles and finally decided to buy a VW POLO , i visited VW Downtown Mumbai showroom ,and asked sales executive how do u compare ur car against the competition , for which he replied , " Sir ur buying a German Technology : Volkswagen Standard " and i decided to be a proud owner of my 4th car POLO ,petrol comfortline variant, on 23rd nov , i booked my car with reference no .AL - 1671 and a booking amount of Rs . 82,657/ -. after a few days they asked me for booking accessories, for which they gave me a price list , of VW approved genuine car accessories , which had 4 kenwood music system and small door speakers mentioned , i replied i would not be interested in this system as i am used to hearing Pioneer music system , with 5 way speakers, past 10 years ,so now hearing small door speakers is no fun at all !! After further insisting enquiry i got a Shocking reply that " if i dont get it fitted from the showroom , my car Warranty will lapse ", ( have U heard something like that from any other car manufacturer) , for which i asked for a demo but the showroom had no set-up, for which i said u have 5-6 polo comfortline deliveries why dont u show me one , and none of the car had a music system installed. so i visited local accessories market at milan subway , santacruz , where there were 8-10 polo owners getting their car equipped with various music system , speakers , woofers .... when i asked a few about this warranty lapse issue ... no one had a clue / information about this ( the shop owners replied we have fitted 100's of polo's with various electronic accessories ) ... which makes me sure there are 1000's of owners who have no idea that their Cars Warranty has Lapsed Already ! when i enquired about the specified kenwood models at this stores , who some are Authentic certified kenwood dealers , u get this same models at 50 % lesser price than that of the showroom,with proper bill n 1 year warranty , Shockingly there is a further 20%- 30% higher price difference between the VW mumbai dealers ( Prabhadevi - Santacruz - Thane ) as well for most of the same other Polo genuine accessories list as well , where Downtown Mumbai is charging the highest , dont understand when Accessories are pre- approved by company than why not the price for the same ? which made me think than what about the spare parts prices of the car ? I visited the showroom again , and asked why is it so , for which the reply was this is our fixed price , its upon u to decide . i than asked for a price list of car spare parts, which hesitatedly he gave me after 10 - 20 mins , i was delighted to see such a low prices for spare parts , and said than the car is best in its class ! after 2 days i enquired in the showrooms workshop about the spare parts list , i was in a state of bigger shock to find out , i was highly Mislead n Cheated by the showroom , when came to know the prices in the price list provided to me n many other fellow car owners , is not even 30%- 40% of the actual spare parts prices !!!! for example clutch plate is quoted as rs. 2161 /- where as workshop authorized person tells me its minimum rs. 10,000 /- to rs. 12,000 / - ( labour charges extra ) . shock absorber - rs 2022 /- , front suspension rs 1690 / - ,.... etc etc ! Finally seeing the unprofessional things going around i decided on 1st dec, to cancel my booking and so informed my sales executive and e- mailed them as they said , for which they said it takes 4-5 days for cancellation. from 7th day after my repeated follow ups , the reply was it will take another 2 days, n so on ,Frustatedly i finally complained the Customer care department of the company with my refrence no CAL 3962 , for which their reply was " Sir ur complain will be dealt with higher priority level by our higher authority be rest assured on immediate basis , u will receive a call from us in next 24 hours " , now i kept follow up with them n finally got through their higher authority Mr. Altaf no 9004343279, whom i spoked to once , and than next 4 days he did not take my call nor did he called back . nor did anyone else from the company !! Finally got my cheque back on 23rd dec . IF this is a kind of VW standards which deals with customer complaints at priority and higher authority level , with such a small customer base , still in their establishing stage, and i faced so much of problems and difficulty in just 1 month of just booking of the car , God help those car owners who will go through so much of problems with the car itself , the high prices of the spare parts and the untimely horrible unprofessional after sales service !!! U can check for urself things going around , correct me if i am wrong ! awaiting for your guidance ur reply , if you find this fit for printing kindly let me know when ... i am doing this for helping company to know whats going around , so that they may improve themselves if they want to be in a competition !!!! Thanking You in advance , MANISH .
  8. i repeat , this kind of policy is not followed by all car manufacturers , even the new Toyota etios has NO issue with which music system u wanna get fitted , dont get confuced by wire cutting , even if u install any new electric accesory or replace any bulb or light or reverse horn, reverse sensors , anything ...outside the showroom UR VW CAR WARANTY WILL LAPSE .... anything fitted outside the showroom / workshop @ Ashikawa thanks for all ur reply ..... but lets spread the word ( since company is not doing ) , n thus help innocent POLO car owners who are gonaa have a bad experience
  9. Myself Manish , from mumbai , as most car enthusiast , i am also follower of ur episodes / articles from a long time . i humbly request u industry experts to go through this e -mail and help in changing things going around, hope so this will change ur review for the company. like most of the confused customers which hatchback to buy , i referred to ur articles and finally decided to buy a VW POLO , i visited VW Downtown Mumbai showroom ,and asked sales executive how do u compare ur car against the competition , for which he replied , " Sir ur buying a German Technology : Volkswagen Standard " and i decided to be a proud owner of my 4th car POLO ,petrol comfortline variant, on 23rd nov , i booked my car with reference no .AL - 1671 and a booking amount of Rs . 82,657/ -. after a few days they asked me for booking accessories, for which they gave me a price list , of VW approved genuine car accessories , which had 4 kenwood music system and small door speakers mentioned , i replied i would not be interested in this system as i am used to hearing Pioneer music system , with 5 way speakers, past 10 years ,so now hearing small door speakers is no fun at all !! After further insisting enquiry i got a Shocking reply that " if i dont get it fitted from the showroom , my car Warranty will lapse ", ( have U heard something like that from any other car manufacturer) , for which i asked for a demo but the showroom had no set-up, for which i said u have 5-6 polo comfortline deliveries why dont u show me one , and none of the car had a music system installed. so i visited local accessories market at milan subway , santacruz , where there were 8-10 polo owners getting their car equipped with various music system , speakers , woofers .... when i asked a few about this warranty lapse issue ... no one had a clue / information about this ( the shop owners replied we have fitted 100's of polo's with various electronic accessories ) ... which makes me sure there are 1000's of owners who have no idea that their Cars Warranty has Lapsed Already ! when i enquired about the specified kenwood models at this stores , who some are Authentic certified kenwood dealers , u get this same models at 50 % lesser price than that of the showroom,with proper bill n 1 year warranty , Shockingly there is a further 20%- 30% higher price difference between the VW mumbai dealers ( Prabhadevi - Santacruz - Thane ) as well for most of the same other Polo genuine accessories list as well , where Downtown Mumbai is charging the highest , dont understand when Accessories are pre- approved by company than why not the price for the same ? which made me think than what about the spare parts prices of the car ? I visited the showroom again , and asked why is it so , for which the reply was this is our fixed price , its upon u to decide . i than asked for a price list of car spare parts, which hesitatedly he gave me after 10 - 20 mins , i was delighted to see such a low prices for spare parts , and said than the car is best in its class ! after 2 days i enquired in the showrooms workshop about the spare parts list , i was in a state of bigger shock to find out , i was highly Mislead n Cheated by the showroom , when came to know the prices in the price list provided to me n many other fellow car owners , is not even 30%- 40% of the actual spare parts prices !!!! for example clutch plate is quoted as rs. 2161 /- where as workshop authorized person tells me its minimum rs. 10,000 /- to rs. 12,000 / - ( labour charges extra ) . shock absorber - rs 2022 /- , front suspension rs 1690 / - ,.... etc etc ! Finally seeing the unprofessional things going around i decided on 1st dec, to cancel my booking and so informed my sales executive and e- mailed them as they said , for which they said it takes 4-5 days for cancellation. from 7th day after my repeated follow ups , the reply was it will take another 2 days, n so on ,Frustatedly i finally complained the Customer care department of the company with my refrence no CAL 3962 , for which their reply was " Sir ur complain will be dealt with higher priority level by our higher authority be rest assured on immediate basis , u will receive a call from us in next 24 hours " , now i kept follow up with them n finally got through their higher authority Mr. Altaf no 9004343279, whom i spoked to once , and than next 4 days he did not take my call nor did he called back . nor did anyone else from the company !! Finally got my cheque back on 23rd dec . IF this is a kind of VW standards which deals with customer complaints at priority and higher authority level , with such a small customer base , still in their establishing stage, and i faced so much of problems and difficulty in just 1 month of just booking of the car , God help those car owners who will go through so much of problems with the car itself , the high prices of the spare parts and the untimely horrible unprofessional after sales service !!! U can check for urself things going around , correct me if i am wrong ! awaiting for your guidance ur reply , if you find this fit for printing kindly let me know when ... i am doing this for helping company to know whats going around , so that they may improve themselves if they want to be in a competition !!!! Thanking You in advance , MANISH .