I am also a victim of unprofessional and unfriendly approach of Royal Enfield dealers and service centers. been using RE since 2003 (bought a friend's bike) it was deluxe model. I was happy with the bike because I never visited RE authorised service station my road side mechanic was good enough and trust me also good in behavior than RE service guys. Feb 2011 bought RE Classic 500 from Maindola RE in Aligarh (UP) it was the worst experience I ever had buying a vehicle. At first.service which I got done at Rudrapur (Uttarakhand) told me that PDI was not done for.this bike and was deliverd as is. I also installed the upswept exhaust their and after running with upswept exhaust my bike started to make a cannon fire type of sound on accelerator overrun. On my way to Nainital stopped by a RE authorised workshop at Haldwani (Uttarakhand) and told about the issue at that time RE engineers were present they checked the bike connecting laptop and made some adjustments and told me the problem will fade away but it doesn't. Time came for the second service it was done at Maindola RE at Aligarh and the dealer was so ill equipped that there was not even washing facilitie available. I was given a coupon thoug for a wash at some bike wash point which to this date I couldn't avail. the cannon fire problem could not be taken care again. Third Service: Took the bike to Ess Aar motors service station in Delhi and complained about the cannon fire, mechanics there tried to convince me to live with the problem as many people install some accessory to get that cannon fire sound. I vetoed the proposal though. they kept the bike for 2 weeks and did something. I got the bike now the the sound problem was not there but the bike felt like riding a 100 cc bike. Fourth Service: By this time battery was completly dead though properly taken of. contacted service station they told me the warranty claim will take 20-30 to get the battery replaced after I have dropped the battery at the service centre. Decided to buy a new battery instead of waiting. Also the engine started make noise crank/piston this time took the bike to South Delhi motorcycles Delhi. complained about the engine noise problem there nobody acknowledged the sound and refused to work on the bike which was still under warranty. One thing to note here is that after the arguments the service manager started to show off his revolver and called a bouncer. Left the service station with only service done. extremely bad experience. Later: As the engine was make noise the bike started to emit white smoke and faild the PUC test. took the bike to Ess Aar Motors again they said the piston rings are gone but its better to replace the piston barrel kit as it was making noise. Got the whole kit replaced received the bike with same engine noise minus the smoke they charged me 10k for.the job. Bike failed PUC test again went back again they kept the bike for 4-5 days this time bike passed the pollution control test but the engine noise was still there. I still doubt they changed the kit. Frustrated and pissed off sold the bike with a pledge never to buy any RE product ever again.