bluesapphire

AUDI A6 full of problems

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Hi guys, am back after long long time, may be after more than a year.

I had purchased an Audi A6 in April,2013 & since then i am facing many problems in terms of Part Failures in the car. Everytime i was given assurances that the problems wont crop from now onwards. But the story is quite different, the number of visits to workshop are increasing by the day & now they are even not responding properly, neither the Dealer nor the Company. I have sent quite a few emails to the company & posted few posts on their Facebook page since last week but have not got a single reponse from them.

The details of problems & the email which i sent to them are as below:

"Hi,

My name is Sunny Chandwani & we have communicated before too for some inconvenience & problems in my Audi A6. They were all solved but only to get some new problems, i dont know whether i have spend my hard earned money for peace & quality or Problems. Every now & then some or other problem occurs in the car, in one & half year the car has visited the workshop for more than 10 times due to some part failures or unncessary noises only to get some strange & irresponsible answers from your end.

First let me give you my car details:

My car details are as follows:

AUDI A6 premium 2.0 TDi

City - SURAT

State - GUJARAT.

Today when i was on my way to my office suddenly the Air Conditioning system stopped working, this is second time since my purchase & to my knowledge the same problem has occured. When i immediately took car to the workshop, they were too busy to attend me & asked me to drop my vehicle just to check it, well i have not purchased a 40lac+ car only to dump it at your workshop every now and then, when you cant provide a Quality product then you should stop charging the premium on your products, it seems Audi India is only here to grow their sales numbers & not their Quality, Service & customer satisfaction.

The list & details of problems i have faced since my purchase:

1.) 3rd June,2013 - Air conditioning system stopped working just after 2months of purchase.

Reason given - It may happen as it is an engineering part & thus a proper reason cannot be given.

Solution - Presure switch replaced.

2.)21st November,2013 - Just after i recieved my car for some dent Job another problem occured, this time the CD player stopped working & fuel flap sometime was not working.

Reason Given - first of all all blame was given to poor CD's by the CEO of Audi Surat & then it took more than 15days to resolve it. The Fuel flap according to them was working fine. Within these 15 days the Suspension was found creating some faults which the Audi engineers were unable to solve since many days & there was some noise from Accelerator pedal which till date still persists.

Solution - CD changer replaced, Accelerator pedal noise still persists & Suspension problem solved after much arguments & ignorance.

In this case the car visited more than 5days in parts to the workshop.

3.)26th April,2014 - It was time for 1st service & there was some squeezing noise while braking.

Reason Given - Sir its India, dust can accumulate there so we need to remove it.

My Take - While there are many other cars surviving in Indian dusts, even some expensive German cars which i have owned so stop giving these non-sense talks.

Solution - Solved.

4.)11th June,2014 - Finally the Fuel Flap gave up.

Reason Given - Same, sir its India dust can accumulate so it can damage the part.

My Take - Well if India is such a problem to your cars, just stop making & selling them here, & if not then design the cars accordingly & stop giving such foolish answers.

Solution - Replaced.

5.) 8th July,2014 - Many noises started cropping out from Rear Seats, all Windows while opening, rear door & same noise from Accelerator Pedal.

Reason Given - Same for most of the problems, its India & Dust can accumulate.

My take - Fed up & frustrated.

Solution - Some noises still occurs.

6.) 27th August,2014 - Airconditioning system again stopped working, seems like your High German quality parts cant live longer than 1year. And another noise started few days back from Tyres or Suspension as it occurs only while taking Full Turn.

Reason Given - Well they were not in a mood to rectify it neither was i to given it to them for repairs, now i want proper relevant reasons & Quality Assurance.

From above you must have got to know that on an average its an bi-monthly affair for me to take the car for workshop for some or other problems. This kind of Quality i am getting from a premium Luxury brand, sometime ago an Audi Surat employee even went on to say to me that please buy the extended warranty as you see your car is having full of problems so atleast you are assured for 4years. See what a nonsense & stupid reason is being given as even they are aware that their cars are not trouble-free.

Your Service Advisor even went on to say that if a person comes from Germany to India for few days, he will definately fall sick, same is the case with car, it cannot sustain Indian conditions like dust & road conditions. This kind of argument simply seems ridiculous & full of ignorance. Cant expect something like this from AUDI.

If this is the case, after 4years i need to give the car to the scrap dealer as your company is not committed to quality.

From very beginning i am saying that i had been handed over a faulty/Defected vehicle, now i want an responsible answer from AUDI INDIA as to why i have been handed over a defected/faulty product & does their customers deserve this kind of inconvenience.

Regards,

Sunny Chandwani,"

Please find a way out to this problem. I am fed up with them now, waste of my hard earned money & energy.

How can such a big company selling luxury products, be so careless & shameful.

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Take the consumer court way out

I am not sure how long your car warranty is but repairs are going to get expensive once this warranty is over.

The sooner you go to a court the better it will be for you , please be assured this will be a long drawn process and the initial to responses from the company would be that everyting was rectified in quick time and to customers satisfaction.

I am sure they make you sign a declaration after every job , this they will put up and say the customer left satisfied.

Notwithstanding all this , go ahead and make an official complaint and send them an initial notice.

The only comfort you will get initially is that from now on these people will also have sleepless nights, like you alone are having these days.

No point giving them a slackline now , use the rope to tie a noose around them.

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Agreed with Librankur.

You should ask for a replacement of your car to the Audi India. It might be difficult but when things don't work your way, you have to make them work for you.

Write a complain to the consumer court. Also write about the problems in this Indian Consumer Complaints Forum .

And how come they can say that : ''It's India, dust can accumulate" ?? Sheer nonsense and ignorance!

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I too agree with the LeoRahi and Librankur, after all you have paid in full for the new and functional car and not the defective car. Daily problems and tension over it, isn't good for your health. Ask for the total replacement. Keep us updated too.

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