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Original Parts Stolen at Hyundai Service

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This is a shocking experience with Hyundai service that reveals how some criminals in the name of mechanics are looting customers at the service center and are earning a very bad reputation for a company like Hyundai.

I left my car Hyundai i10 Sports at Mandona Hyundai, North Lakhimpur, Assam on 21st April, 2015 for replacement of front bumper and denting and painting of LHS fender. The car was was received after service in the evening on 24th April, 2015. I discovered that the newly painted portions of the car do not match the original paint of the car which is ice silver. When told about the same the service manager agreed to repaint those portions free of cost on some other day later. But to my utter surprise it was discovered that someone in the service center has stolen my original LHS headlamp assembly and replaced the same with a faulty one. This was confirmed as my original assembly had some marks for identification which were missing and adjuster of the replacement assembly was faulty. Moreover, I fitted my headlamps with Philips Extreme Vision bulbs. But that LHS EV bulb was missing and was replaced with a cheaper one by the name Halonix which comes as stock. When the matter was brought to the notice of the service manager, he refused to acknowledge the same. The person in-charge of service denied being involved in any such mischievous activity. Now, I am deeply aggrieved at such immoral practice on the part of Mandona Hyundai service.

Now I have already lodged a complaint with Hyundai Motors India customer care seeking quick redressal of the matter. Let us see what happens.11.gif

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This is a shocking experience with Hyundai service that reveals how some criminals in the name of mechanics are looting customers at the service center and are earning a very bad reputation for a company like Hyundai

File a police complain against the service station and Hyundai motors, your issue will be settled in hours.

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Some of the owners of car dealership are rogue. Similar incident happened at Modi Hyundai in Thane, Maharashtra. They changed all four tyres from my colleague's car, well! He threatened to go to the police. But after inquiring the incident and CCTV footage they renewed all tyres.

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@Libra,

That's a regular scene at VW Thane. Atleast I have witnessed one customer speaking on top of their voice on every visit. And I visit them every couple of months for something or the other. Currently its the engine vibrations and misfiring. They just can't seem to solve that.

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This is a really bad thing.

First you should log and FIR for cheating and stealing with customers and also lodge a complaint in consumer forum.

Write a detailed email to Hyundai Cars India about the incident

And if things don't settle.....contact CBNC Awaaz Pahredar

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