Skoda service care package

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I wanted to know how the Skoda 4 year service care works or even for that matter how does the annual service packages work?

Considering that one starts using a Skoda vehicle and within the service period, it requires a part change, will Skoda do it for free? Or chances are that they will prolong the maintenance of the particular parts until the service contract is over so they can milk the customer later?

And if as a customer we figured out that something is not working properly as it should be, will Skoda do the said repairs within the purview of the agreement?

Anyone with experience on this can guide me on this please :)

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