Help Required! Hyundai Booking Problem

[bratitude 0]

Hey guys. I need your help.. You know i had heard about hyundai bieng a great company, having a good network, churning out good cars, giving good after sales service. Thats why i decided to buy a Hyundai car. Little did i know that my first experience with hyundai would be pathetic like this...

    The thing is I Booked a Getz Diesel Crdi with M/s A 1 Auto Pvt. Ltd, Located at Saki Naka, Andheri East, Mumbai on 30th June, 2009 by paying the advance money of Rs.50,000. The dealer gave me a good package deal and informed me that the delivery would take place around 15th July 2009.

But on 11th July they called me and informed that the company i.e. Hyundai Motors India Ltd had discontinued the said model that I have booked, coz they have launched the i20 diesel.

   Since then I have been trying to know the reason as to how it is possible that after booking the car the dealer informs in a very strange way that the model is discontinued. It is just not possible, as a policy matter Hyundai has to inform in prior when they would be discontinuing any model so that dealers don

[sgiitk 0]

They must have been hoping to sell you one of the remaining stock from the yard, and there was none left!

[Crazy cat 0]

Or they might be trying to sell you the new i20 crdi, once you are up for a talk, as you are out of choices.

[lovemycar 1]

if they are not responding you properly as per commitment, sue them in court with proofs.... it is the case of  MRTP..  No dealer or company is authorized to cheat customer or sell their product by manipulating.......

Follow the steps,

First find out online

Telephone Nos. :	1800-11-4645 (Toll Free - Only from MTNL & BSNL numbers) 098-7356-4645 (For all GSM Connections / Landline other than MTNL & BSNL numbers)
Email Id. :	cr@hmil.net

 

If they ppl show ability to satisfy you then OK, otherwise sue them in consumer court........

And as per advice by CC try to change ur mind towards i20 dsl if & only if u can sacrifice more money......... I know it is difficult to get same package in same cost. Otherwise company & dealer are completely responsible for this incident.

 

[bratitude 0]

Thanx for the response friends. But i20 diesel is out of my budget.

Sqiitk : I spoke to hyundai customer care @ delhi and they told me getz crdi is available. so ther is no question of the stock getting over. its the dealer A1 hyundai, sakinaka. who is lieng that Hyundai has discontinued the model.

I just wanna request people from AUTOCAR, if they can put pressure on Hyundai or the Dealer, so that i can get the car soon. I have already emailed these details on cr@hmil.net

 

FRG dude wat do u suggest ???

[lovemycar 1]

hey why not u cancel ur booking , just by serving a legal notice to dealer from consumer forum..... it will help you to get ur all deposited money back with compensation........

 before doing this try to get in touch with another dealer in ur locality in order to know availability of getz in their stock..

[FuelRunGod 200]

It could have been a mistake but it could also be that the car they reserved for you was sold to someone else. I don't think you can do much. If you want the Getz CRDI, try looking at other dealers that might still have some stock left. Check with Hyundai Motor Plaza.

If not, ask the dealer to give you a good discount on the i20 diesel as compensation for their goof up.

 

If nothing works out, write in to helpline@autocarindia.com

 

FRG

FuelRunGod2009-07-24 20:47:18

[bratitude 0]

ok sir... thanx for ur help.   the thing is getz crdi is a make to order product.. none of the dealers keep a stock of tht model. so it wont be the no stock thingy... neways thnx

[FuelRunGod 200]

I believe I saw some stock with Hyundai Motor Plaza, but this was a while back. Checking it out wouldn't hurt.

 

FRG

[thackervijay 2]

I believe I saw some stock with Hyundai Motor Plaza' date=' but this was a while back. Checking it out wouldn't hurt.

 

FRG

[/quote']

 

yes some dealers does have few cars at stock, why not checking it out, maybe not the choiceof your colour but might get your car.

[bratitude 0]

I have checked with shreenath hyundai @ andheri(w) and Modi Hyundai @ Malad. But the problem is previously there was a special offer going on for the Getz Crdi coz of wich i was getting the car for 5.75 lacs on road... but now the other dealers are quoting a price of 6.15 lacs on road. and they also dont have any stock with them. they told me the car will come from chennai and it will take approx 2 weeks.

[sharash 0]

I understand that the price of the car is fixed when you book the car. So when the car was 5.75 Lakhs when you booked it, i think you are entitled to get the car at that price only!!

[bratitude 0]

yea Sharash.. but the damn dealer is lieng. He has told me that Getz Crdi has been discontinued by Hyundai... whereas People at Hyundai Customer Care are telling me that the model is available. Also Other dealers have told me that the model is available only thing is they are quoting a price of 6.15 lac on road.

[abhigtr 0]

feel pity for you try ... contacting the hyndai customer care or speak to the manager at the dealer showroom  and blast them about this or seriously cancel the booking and take the money back

[rkrk 0]

Hyundai having labor problem, so its difficult to get GetZ diesel.

You can plan for swift-Diesel or if you want only hyundai car then go for i10-kappa. Its easily available in showroom. Also its VFM than Getz