kumaravel

Fiat Punto - a troublesome car

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I had bought a Fiat Punto (Registration No. TN 02 AJ 8037) in the month of August 09 from M/s Concorde Motors, Chennai. On the first day itself, the AC was not working and I took the car back to the dealer. They set the AC in order and gave it back to me. After that all the servicing till date is done by M/s TAFE Reach, Chennai. After the 1st service, the vehicle is continuously having some issue or the other. Initially, the clutch cylinder was found to be defective and was replaced. Then the clutch was found to be defective and was replaced. There was a rattling noise from the steering, which the service centre attributed to improper lubrication of the steering column. They informed that they have lubricated the steering column. The air intake hose is defective, but it is yet to be replaced inspite of repeated reminders and visits to the service station.

In the first week of May 2010, the gear cable snapped while on the road and the vehicle had to be towed to the workshop for replacement of the cable. Now the steering noise has re-surfaced. In addition, the suspension is also defective. The ride is bumpy and the suspension is making noise. A service engineer from TAFE Reach inspected the vehicle and has acknowledged the faults in both the steering and suspension. It is very clear that the vehicle is not upto the mark and a defective car has been delivered to me. There is no response from Fiat to my complaints.

All the parts are failing one after the other within 1 year of purchase and it clearly reflects the quality standards of Fiat India. Their customer care is really hopeless and their response is even more disgusting. I have asked for a refund from Fiat and a compensation for the trauma and deficiency in service. I request your advice on the course of action to be adopted - whether I should press for a full refund or should I ask for a replacement of the car. I request you to guide me so that I get a proper solution to my woes.

Thanking you.

Yours truly,

S.Kumaravel

Chennai.

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Very sorry to hear about all this. Dont worry. Get things done alright. And get a written agreement from the FIAT dealer that any further defects will not be tolerated or chargeable. But it should be like - NOT BE TOLERATED - and full refund should be given then

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In most of the situations (well, in almost all the situations...), the owner never writes any letter to the Manufacturer.  He deals with the dealer/service provider and the notings are made on the case sheet.  At the end of the day, the case sheet copy is not given to the owner.  All that he is left is a bill. 

So, dear Kumaravel, my suggestion is write a detailed complaint to Fiat.  Send multiple copies to the Factory, Main Marketing Heads at National, Regional and Local levels, apart from giving a copy to the two local dealers with whom you are getting your car serviced. 

Unless and until you write to Fiat (at all levels), the dealers will not give you a damn about your problems. 

Write to them giving all details/dates/troubles/tensions and see how the same dealers will treat you.  There shall be a marked difference in their attitude and the way they treat your car.

And, do not budge, if the problems are not solved. 

Never take back the complaint or give in writing saying that you are satisfied till you are really satisfied.

You may also include in your letter that you reserve the right to move the consumer court and demand a full refund if the things are rectified to your satisfaction.

In spite of this letter, if things do not improve (I am sure they will improve beyond your expectations....), then move the consumer court and ask for a total refund.

All the best.

Keep us informed.

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Fully agree with Ramesh .. You should write to Fiat... no point banging your head against the dealer.. Manufacturers do not and cannot afford to oversee your complaint... all the best

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That's very bad happenings kumaravel. smiley6.gif

Even bad after considering that the Car haven't Celebrated its 1st Anniversary here.

rameshbabu have told the best way to tackle with the Fiat India's higher Authorities.

You can even approach/contact ACI team personally to tackle with the Fiat India too.

I think Fiat India HA's also got used-to to hear such kind of problems daily.  

 

Let me Share this too,

This is not for the 1st time happened to Punto, i think this is an 2nd or 3rd major Trouble/complaint Shared on this forum regarding Punto.

I think the time has finally now arrived when Fiat have to finally roll-out their baggages to take their Industry out of this country, as they've lost all the 3-Chances to succeed here(Please mind Fiat- you're not playing a Video Game here), as

-1st time(Uno-era): Their Product was right but their partnership went wrong.

-2nd time(Palio-era): Brilliant Product but Fiat went unable to support their products.

-3rd time(Linea/Punto-era): Brilliantly designed products but Localised with very Poor Quality levels to meet their Tata-Fiat JV profit & In-Segment price targets alongwith So-So Service Support.

 

Every Fiat seeker who wants to buy Fiat's car takes the Risk of his/her hard earned money, just because the product he/she will be buying are having the Italian(High-Quality, Brilliance) & Ferrari-like(Identical designs, some feel, etc) traits.

But at the end what he gets is the Box of Problems, Problems & Problems costing 6-7 lacs of Rupees.

IMO, after coming in the JV with the Tata, Fiat have lost the Quality(for what the Italians are known) & their fineese. Even the decade Old-Unos/Palios are having Interiors in better Shape than New Punto standing in the Showrooms.

Even read in the Newspaper few months back that, Fiat's HO, Italy have also registered the Complaint regarding the same Issue against the Fiat India, but have seen no Action after that in their Indian range.

In the beginning both Ford & Fiat were having same sort of conditions, even the Ford was worst with their Ford Escort/Ikon featuring 1947-era Pushrod engines- And see the Scenario now, Ford has Simply Outshined all & is 'Going Fida' now & most Importantly they've done it Alone.

Fiat India needs to learn from them.

I'm also a Great fan of Fiat but the Fiat India's Products with such qualitites/problems have taken their fan out of me & as earlier I've planned to buy the Punto, that plan will also be completely Replaced with the Ford or Nissan one.

 

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Kumarravel sorry to read that.TAFE is a reputed dealership in TN but just don't know why they invite trouble for themselves and their products.Fellow members rameshbabu.n and dr nishu have nicely summed up the whole thing.

True, must contact the company through email, registered A/D letters and through their helpline.Please make a file and keep all the service and correspondence records intact. Then if things do not work the print and electronic media and the consumer forum are the best means to pull the ears of the erring people at the helm.

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Thanks Naren for the information. I did not have the mail addresses of CEO and quality heads. I had lodged a complaint in Fiat website and also sent an email to service@fiapl.com , but of no use. Now that I have the mail addresses of their top brass, I will definitely write to them. Thanks a lot once again

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Thanks for your response, Rameshbabu. I did send a complaint to Fiat to the mail address sercive@fiapl.com but it was of no use. I had marked copies of the same to Tata Motors also. I did not have mail addresses of other top people of Fiat. Mr.Naren has sent me the mail addresses of fiat top brass and I am going to forward the complaint to all concerned. Let us see what happens then. I will definitely keep you informed about the happenings. Thanks a lot

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I had sent mails to all the concerned people as adviced by Naren, but of no use. Nobody seems to be bothered in Fiat about customers' woes. The earlier issue which I had - that of engine stalling when the clutch is depressed to change gears - has resurfaced. The car is nothing but a PIECE OF sh*t. I think there is no other option but to approach the consumer court for a solution.

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