neurodoc

Honda City damaged by dealership at Service

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shortly after relocation to india in may 2008, we bought 2 cars from the Pinnacle Honda Kolkata upfront when the dealership just opened for business: mine Honda Civic Automatic (WB02Z reg) and my wife's City Automatic (WB 02Z reg). all the services are only done at the dealership and the City went for the 25,000 km service on 27th June 2010. the car developed the engine overheating problem the very next day i.e, 28th June 2010. the overheating red alert was blinking on the screen. we took the car to the dealership on 29th June. we had been told various things over next 4 days: initially they said it was a problem with the coolant tubing and later on they said the radiator was clogged!

i have consulted a standard reference on this :www.radiatorinfo.com given the circumsatnces, the radiator was spoiled at the time of coolant top-up. they may not have flushed the system properly or may have put water into it. my wife, a consultant paediatrician and neonatologist was without her own car for 4 days while the dealership was looking into the problem!

the radiator was not replaced under warranty although it was clearly their fault as the car never had any overheating problem until the service.

apart from damaging the car's radiator etc, the service guys broke and dented an area on the underside of the City on 27th june, which they have repaired presumably free of charge. we have been charged for a replacement car and nearly 3000 INR for 'cleaning' the radiator!

we emailed the dealership, Honda Customer relationship but to date i have not received any reply.

clearly, Honda doesn't care and take its customers for granted! they also turn blind eyes to the dealership taking customers for a ride. when time comes to change our cars, we shall vote with our feet!

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It's sad that you have been at the receiving end of shoddy service at the Honda dealership in Kolkata. I think the situation calls for escalation and you can threaten action in a consumer court and keep all bills and papers filed. Take a legal opinion regards the shoddy service. Also I feel the 3000 bucks they have charged is for setting right what they have broken, billed to you, as radiator flushing.

Durango Dude2010-07-12 02:59:35

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I have never had my radiators flushed and my cars have done in excess of 60,000km at the point I sold them many times. In normal circumstances, radiator flush, decoking, etc. are all con tricks used to make a fast buck. 

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@neurodoc :

A warm welcome to the forum

Very sorry to hear what you had to go through during service. Pinnacle Honda is the new showroom on EM Bypass i guess. Honda service failing is not a new news and it is not just in Kolkata.

Honda does not care to look into forums to solve personal problems. But ACI can take up the matter if they want and help you out.

Try contacting Windsor Honda on VIP road or Imperial Honda in Chouronghee. They are old timers and might help you in contacting Honda authorities or look into the matter. If the car is under warranty then another check up should be free of cost.

Here is the contact :

Imperial Honda (Showroom)

Address:59-C,Chowringhee Road, Kolkata, 700020,

Kolkata,

West Bengal, 700020

Phone: 033-2289 6801-04

Fax: 033-22896800

Email: sales@imperialhonda.net

Windsor Honda

Address:Kaikhali, Kolkata, 700052,

Kolkata, West Bengal,

700052

Phone: 033 2525 0929 -31

Fax: 033

2525 0932

Email: sales@windsorhonda.in

sb-alto2010-07-12 08:09:35

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thank you moderators for the replies. i guess it may be a good idea to send the link to honda. do they keep an eye on the autocar forum anyway?

That would be a good idea, if it that doesn't awaken them from their stupor, you have no recourse other than to send a legal notice.

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thank you all for your time. i am really impressed.

@sb-alto: thanks for the welcome message and your post. sadly, windsor honda is out of business for some time. the imperial honda- first dealership in calcutta-has now relocated to some obscure corner of the town. this might explain why the pinnacle honda is getting too comfy!

@Durango Dude: if you google 'Pinnacle Honda' my post on another website is coming with a page rank of 4/5.

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